Privacy Policy
Effective Date: September 21, 2025
Gemme Cleaners operates the site www.gemmecleaners.com to provide services including professional eco-friendly cleaning for residential and commercial spaces, booking consultations, and sharing cleaning tips.
Gemme Cleaners is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.
Types of Private Information Collected
Personal Information
We collect the following personal information from our users:
- Name
- Mailing address
- Phone number
- Email address
- Service preferences (e.g., type of cleaning, frequency)
- Payment/Billing Information
- Billing address
You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services. For example, we will not be able to process bookings without contact details, or complete transactions without payment information and a billing address.
Automatically Collected Information
We automatically collect data on how our users visit www.gemmecleaners.com, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies.
Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access www.gemmecleaners.com.
Social Media Information
If you've linked your Gemme Cleaners account with a social media account, we also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with Gemme Cleaners social media accounts.
Policy on Collecting Sensitive Personal Information
Gemme Cleaners does not gather any of your sensitive personal information, such as your social security number, driver's license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.
How the Information Collected is Used
We only use your personal information to help you utilize everything Gemme Cleaners has to offer. This includes:
- Creating and maintaining an account with us
- Completing your bookings and consultations
- Fulfilling customer service requests
- Communicating our promotions and updates
- Contacting you regarding updates to our company policies
- Making all of Gemme Cleaners' services available to you in a convenient manner
- Providing advertisements that are relevant to you as you visit www.gemmecleaners.com
- Evaluating analytics to see how our customers engage with www.gemmecleaners.com
- Processing payments and scheduling services
Length of Time Personal Information is Stored
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we'll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.
Who the Information is Shared With
We may share your information with third parties, but only those affiliates that Gemme Cleaners has fully vetted and created a partnership with. For more information about our affiliates, please contact us.
The only reason we will ever share your information with affiliates is for the following purposes:
- Processing bookings and payments
- Fulfilling and delivering services
- Measuring marketing and advertising performance
- Providing excellent customer service
- Issuing email and text message communications
- Integrating with scheduling tools (e.g., Calendly)
Information Security
We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.
Ability to Decline to Provide Personal Information
You can, of course, decline to disclose your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Gemme Cleaners and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.
Additional Questions
If you have questions regarding this privacy policy, feel free to contact us at hello@gemmecleaners.com. A Gemme Cleaners representative will respond to your privacy policy questions within 30 business days.